General terms and conditions

These terms apply to all services Cross-Link GmbH («Cross-Link») provides to business clients: concept, design and build of websites and shops, hosting and maintenance, courses, and setting up and running AI agents.

Anything an offer or contract regulates differently takes precedence over these terms. The client's own terms only apply if Cross-Link confirms them in writing.

The contract is concluded when the client accepts the offer in writing. An email is enough. Offers are valid for as long as stated in the offer.

Services not listed in the offer are quoted separately or, if agreed, billed by time.

All prices are in Swiss francs and exclude VAT.

Flat prices cover the scope described in the offer. Work billed by time is charged at the agreed hourly rate. Monthly fees for operation, maintenance and AI costs are stated in the offer.

Invoices are payable within 10 days. For larger projects we can agree on partial payments.

If an invoice remains unpaid after a reminder, Cross-Link may hold back further services until it is paid.

The client provides content, documents, access and approvals in time. The client is responsible for the accuracy and legality of their content, such as texts, images, prices and legal information.

Missing cooperation moves deadlines. Any extra effort this causes is discussed beforehand.

Cross-Link presents results for review. The client reports defects within 14 days. If no material defects are reported in that time, or the client uses the result in operation, it is deemed accepted.

Defects reported at acceptance are fixed free of charge.

Once paid in full, the client may use the results we created for them without restriction for their business.

We build on open software. Open source components, fonts and images are subject to their licences. Tools, templates and general know-how used in projects remain with Cross-Link and may be reused.

Cross-Link may name the project as a reference unless the client objects.

The client confirms holding the rights to the content they supply. If third parties raise claims because of it, the client indemnifies Cross-Link.

We run websites and AI agents with carefully selected providers. We cannot guarantee uninterrupted availability, including for third-party services such as hosting, payment providers or language models.

Updates, security measures and backups are carried out within the agreed maintenance plan.

Answers and texts from language models can be wrong, incomplete or outdated. The client reviews results before publishing, sending or basing decisions on them, unless a process without review has been explicitly agreed.

An AI agent only acts within the set-up scope and with the access the client grants. Payments, contracts and external communication are approved by the client, unless agreed otherwise in writing.

Language model costs are included in the monthly fee or billed as per the offer. If a provider changes its prices significantly, Cross-Link may adjust the fee with 30 days' notice. The client may then terminate the service at the end of the following month.

Cross-Link chooses models and providers by task and data protection and may switch them if quality or security requires it.

Both parties treat the other party's confidential information as confidential, also after the contract ends.

Where Cross-Link processes personal data on the client's behalf, the Swiss Federal Act on Data Protection applies. On request we conclude a data processing agreement. How we handle data is described in the privacy statement.

Cross-Link is liable for damage caused intentionally or through gross negligence.

Any further liability is excluded to the extent permitted by law, in particular for slight negligence, indirect and consequential damage, lost profit, data loss, outages of third-party services and damage resulting from AI model output the client did not review.

Hosting, maintenance and the operation of AI agents run for an indefinite period. They can be terminated with the notice period stated in the offer, otherwise with 3 months' notice to the end of a month.

When the contract ends, we hand over the client's content and data in a common format on request.

Changes and additions are only valid in writing, an email is enough. If a provision is invalid, the others remain valid.

Swiss law applies. Place of jurisdiction is the registered office of Cross-Link GmbH.